At Stitchora, we strive to provide you with the best shopping experience possible. However, we understand that sometimes a return or refund may be necessary. Please read our refund policy carefully to ensure a smooth process:

1. Eligibility for Refund:

• We accept refund requests within 5 days of the date of product delivered.
• The item(s) must be unworn, unwashed, and in their original condition with tags attached.
• Any claims for misprinted/damaged/defective items must be submitted within 7 days of delivery. For replacements and refunds, send us unboxing videos and pictures of the product showing the defects along with the original packaging images.

2. How to Initiate a Refund:

• To initiate a refund, please contact our customer service team at support@stitchora.store.
• Provide your order number and the reason for your refund request.
• Our customer service team will guide you through the process and provide you with a return authorization if eligible.

3. Return Shipping:

• Customers are responsible for the cost of return shipping unless the item received is defective or incorrect.
• Stitchora is not liable for any items lost or damaged during the return shipping process.

4. Refund Processing:

• Once we receive your returned items, our team will inspect them to ensure they meet our eligibility criteria.
• Upon approval, we will process your refund to the original method of payment within 5-7 business days.
• Please note that it may take additional time for the refunded amount to reflect in your account, depending on your financial institution.

5. Exchange Policy:

• If you wish to exchange an item for a different size or color, please follow the same process as a refund and specify your exchange preference.
• Exchanges are subject to product availability. If the desired item is not available, a refund will be issued instead.
• In case of exchange, the shipping time for your exchanged order will be 5-7 business days.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team immediately.
• Provide clear photos of the damage or defect for our records.